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We're here to help. Questions, feedback or a problem with a payment? Reach out to our support team – we reply within one business day.
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Help center
1. Getting started
Download the app or click Register now on this website, enter your details and verify your e-mail address. Business accounts add a short identity check.
Turn on biometric login, choose a unique password and never share your login code. We will never ask for your password by phone or e-mail.
All major banks in the EU that support open banking. Search for your bank in the app when you add an account.
2. Making payments
Open the app, tap Scan, point your camera at the code and confirm the amount. That's it.
Payments between Firstguard users and to merchants are instant. International transfers are usually delivered within minutes, depending on the delivery method.
Refunds are issued by the merchant. Once they confirm, the money is back on your account in real time.
3. Troubleshooting and support
Check your internet connection and your bank app for pending confirmations, then try again. If money was debited without a confirmation, contact us with the date and amount.
Use the form above, e-mail us at info@firstguardpayments.com or start a chat in the app. We answer within one business day.