Contact us
We're here to help. Questions, feedback or a problem with a payment? Reach out to our support team – we reply within one business day.
Contact us
Help center
1. Getting started
Click Register now on this website, enter your business details and verify your e-mail address. A short identity and business check follows before you can accept payments.
Choose a unique password, never share your login details and give team members their own login. We will never ask for your password by phone or e-mail.
A business account at any bank in the EU. You link it during registration, and every payment settles directly to that account.
2. Receiving payments
They scan your QR code or open your payment link or checkout, choose their bank and confirm in their own banking app. Your customers do not need a Paidless account.
Payments are confirmed in real time. As soon as the customer confirms in their banking app, the money is transferred to your linked bank account.
Issue a full or partial refund from your dashboard or shop system. The customer receives the money back on their own bank account.
3. Troubleshooting and support
Ask the customer to check their banking app for a pending confirmation and to try again. If a customer reports that money was debited without a confirmation on your side, contact us with the date and amount.
Use the form above or e-mail us at support@paidless.io. We answer within one business day.